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Terms & Conditions


Title of Goods: Until payment in full as stated on the invoice has been received the goods remain the property of The Tiles Company Ltd.

Passing of Risk: The risk of the goods shall pass to the Customer on collection or delivery.

Payment terms: Unless specified to the contrary all invoices are for payment in full on or before collection/delivery of goods. No goods can be supplied on a sale or return basis.

Prices: Prices are subject to alteration without notice. All products are priced/ sold per each or set, errors and omissions excepted, without any liability to The Tiles Company Ltd.

Quotations: Quotations are based on current costs and are subject to amendments on acceptance of order to meet any recognised rise in costs.

Specifications: All specifications given by The Tiles Company Ltd are approximate and intended as a guide only. The Tiles Company Ltd does not accept responsibility for any preparation work based on such specifications.

Order Cancellations: The right is reserved to refuse cancellation of orders in the case of goods ready for dispatch, in transit or in the process of manufacture.

Condition of Order: In the event of any customers official order form containing any special conditions, it is understood that such conditions are only binding in so far as they are not of any variance with the terms & conditions mentioned herein unless specifically accepted in writing.

VAT: All prices shown and quoted are subject to VAT. The rate charged will be that currently operative at the date of invoice.

Deliveries: Orders are accepted and arrangements for delivery are made subject to availability and no liability can be accepted for delays arising from risks and uncertainties of manufacture, strikes, accidents, courier delivery or other factors beyond the control of Dimension Tiles & Bathrooms.  Any arrangement made by the Customer in anticipation of delivery is made at the sole risk of the Customer.

Delivery/Quotations are given in good faith in the light of our current delivery position and subject to availability of materials. Every effort will be made to effect delivery within a quoted period, but no liability can be accepted should it be exceeded.

Site deliveries are only undertaken on the understanding that the Customer will be responsible for the goods during off loading and storing the same to prevent theft or damage from weather etc.

Short Delivery Claims:  No claim for short delivery can be entertained unless signified at the time of delivery.

Delivery Charges: Delivery/courier charges will be charged to the Customer.

Loss/Damage: The Customer shall be deemed to have examined the goods within 24 hours of collection/delivery and to be satisfied that the goods are undamaged, of the correct quantity and in accordance with the contract unless notification to the contrary is received by The Tiles Company Ltd at that time. No claims for unboxed goods will be accepted unless signified at the time of collection/delivery. In any event no claims may be made after sanitary ware, bathroom products or tiles are fixed.

All damaged goods must be returned to The Tiles Company Ltd before a credit is issued.

Exclusions: Any advice, opinion, representation, recommendations, or information given by or on behalf of The Tiles Company Ltd is given as a guide only and any advice or assistance of whatever nature as to the installation, use or performance of any goods supplied by The Tiles Company Ltd shall not be binding unless specifically stated in writing to be incorporated into the contract of sale.


Cancellations/Variations: The return of goods specially ordered for the Customer cannot be accepted in any circumstances. All other returns must be within 4 weeks of being supplied, in full box quantities and in good condition subject to a restocking charge of 30% or £10 whichever is the greater. No credit will be issued unless the goods are returned in a saleable condition. All returns must be returned to the ordering branch to qualify for credit.

Adhesives, sealants and grouts cannot be returned for refund due to the nature of the products unless in original sealed containers/bags.

Shade variation is an inherent part of the manufacture of ceramic tiles and associated products particularly in the decorative effects and good are sold subject to the variation in shade experienced in these products.

All sale items are sold as seen.  Sale items cannot be cancelled or returned under any circumstances.

It is important that an acceptable blend of shade is achieved before goods are fixed and in any event no liability in respect of shade variation will be accepted after the goods are fixed. Goods supplied may not reflect precisely the shade of sample material.  No tiles are guaranteed against crazing.

Product Withdrawal: The Tiles Company Ltd reserves the right to withdraw a product line or amend specifications without any liability on their part.

Document Errors: Any typographical, clerical, or other error in any sales literature, quotation, price list, acceptance of offer, invoice or other document of information issued by The Tiles Company Ltd shall be subject to correction without liability on their part.

Personal Information: We may monitor, record, store and use any telephone, email, or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service

Co. Reg. No. 13085615    VAT Reg. No. 367215785